Frequently Asked Questions

👶 What age group is suitable for your online English classes?

Our classes are designed for children aged 4 to 17 years old, ensuring age-appropriate content and teaching methods.

👥 What is the class size?

We offer individual (one-on-one) and paired classes with a maximum of two students. We maintain small class sizes to ensure personalized attention.

😿 What happens if my child misses a class?

No worries! We provide access to class recordings and supplementary materials, allowing students to catch up on missed content and stay on track with the curriculum.

🧑‍🔧 Is there technical support available for any issues during the classes?

Yes, we provide technical support to ensure a smooth learning experience. Our team is available to assist with any issues related to connectivity, platform access, or other technical concerns.

💻 Are there any tech requirements necessary?

All that's needed is a device with a stable internet connection, a microphone, and a camera. Our user-friendly platform is accessible from various devices running iOS, Android, MacOS and Windows.

⏰ What is the lesson length?

The duration of lessons depends on the age of the students. For children aged 4-8, each lesson is 25 minutes long, while for those aged 9-17, the lessons are 30 minutes in length.

Still have questions?

🔁 What is your cancellation and rescheduling policy?

For paired classes, we kindly request a 24-hour notice for cancellations or rescheduling. For individual classes, we appreciate an 8-hour notice during working hours.

☎️ Will you call me?

No, to ensure a fair distribution of attention among our students, we refrain from phone calls. Instead, feel free to chat with us on any available platform, including Telegram, Facebook, or Instagram.